Client Bill of Rights


  1. You have a right to know and understand all rules of Response by which you must abide.
  1. You have a right to make your own decisions, within the rules and policies of Response.
  1. You have a right of access to your individual files.
  1. You have the right to give suggestions and input concerning program and service, to be heard, and to receive feedback.
  1. You have the right to have complaints concerning program and services heard.  The first step is to take the complaint to the program staff.  If no resolution is reached, you have the right to follow the grievance process of Coos County Family Health Services which can be reached by calling 752-3669 or writing to Executive Director, CCFHS, 54 Willow Street, Berlin, NH  03570.
  1. You have a right to respectful treatment of confidential information.
  1. You have a right to receive services free of sexual, emotional, or physical abuse, exploitation, or neglect.
  1. You shall not be required to perform services for the program, other than those required for self-care at the shelter.
  1. Shelter residents have the right to send and receive unopened, personal mail and the private use of a telephone subject to limitations on long distance calls.
  1. You shall not be denied services based upon gender, age, health status, physical, mental or emotional disability, sexual orientation, gender identity/expression, socio-economic status, race, national origin, immigration status, or religious or political affiliation. 
  1. You have a right to access continuing advocacy.
  1. You have a right to have these rights explained to you in a manner which will ensure you understand them.
  1. You have the right to respectful treatment.

You have the right to have your individual information and records kept confidential according to NH RSA 173-C.  Information on rights available through NH RSA 173-C may be obtained from Response staff.